The post room
Write to the Club
There’s no form and no chatbot — just an inbox that a person reads.
hello@velvetreelclub.comWhat to write about
- A question about how a game or the chips work.
- Something that looks broken — tell us the page, your device and browser, and what happened.
- A privacy request, such as asking what we hold about you. Put “Privacy” in the subject line.
- Accessibility problems, or anything that makes the Club hard to use.
- A complaint, a suggestion or a kind word. All three are welcome.
We can’t restore a lost balance, because chips live on your device rather than with us — but the free refill will put you back to 5,000 straight away.
When to expect a reply
We aim to answer within five working days, and privacy requests within one month as the law requires. Please don’t send passwords, card numbers or other sensitive details; we will never ask for them.
By post
Velvet Reel Clubvelvetreelclub.com
hello@velvetreelclub.com