Terms of play

These terms explain the arrangement between you and us when you use Velvet Reel Club. We have tried to write them the way we would explain them across a table: plainly, and without anything hidden in the folds. Please read them before you play. By using the site you agree to them; if you don’t agree, please don’t use the Club.

1. Who we are

Velvet Reel Club (“the Club”, “we”, “us”) is a free-to-play social casino website. It is operated by velvetreelclub.com, hello@velvetreelclub.com. You can reach us at hello@velvetreelclub.com.

2. Who may use the Club

The Club is for adults only. To use it you must be 18 years of age or older and resident in the United Kingdom. Each game asks you to confirm your age before you first play on a device, and by confirming you tell us that you meet these conditions. If you are under 18, you must not use the Club. If we learn that someone under 18 has been playing, we may restrict access from that device.

The Club is meant for personal, private entertainment. It is not intended for commercial use, and it is not intended for anyone who has chosen to exclude themselves from gambling and feels that casino-style games may be unhelpful to them.

3. Free to play

Every game at the Club is free. There is no entry fee, no subscription, no membership charge and no paid tier. We do not ask for, collect or store payment details of any kind, and the Club has no feature that could take payment from you. Velvet Reel Club does not offer real-money gambling or the chance to win real money or prizes.

4. Velvet Chips

The games are played with a virtual currency called Velvet Chips. The following rules apply to them without exception:

• Velvet Chips are given away free. You receive 5,000 when you first play and can refill your balance to 5,000 at any time at no cost.
• Velvet Chips have no monetary or cash value whatsoever, and they are not your property.
• Velvet Chips cannot be bought, sold, exchanged, transferred, gifted, traded or withdrawn, and they cannot be converted into money, goods, services, vouchers or anything else of value.
• No prizes of any kind are offered, awarded or available at the Club.
• Your balance is stored in your browser on your own device. It may be lost or reset if you clear your browser data, change device or browser, use a private window, or use the reset tools we provide. We may also reset balances if we change or repair the games. Because chips have no value, losing them causes no loss to you.

5. No in-app purchases

There are no in-app purchases at the Club. Nothing can be bought on the website: not chips, not extra spins, not cosmetic items, not ad-free play, and not faster refills. If you ever see anything claiming to sell Velvet Chips or access to the Club, it has nothing to do with us — please don’t pay it, and let us know.

6. How results are produced

Game outcomes are generated by a random number generator running in your browser, and are simulated purely for entertainment. Payout tables are shown with each game. Results are independent of one another and cannot be predicted or influenced. Success at our games does not mean you would have similar results at real-money gambling, and nothing on the Club is advice about gambling of any kind.

7. Acceptable use

We ask you to treat the Club as you would any good club: courteously. In particular, you agree not to:

• use the Club if you are under 18, or help anyone under 18 to use it;
• try to sell, buy or trade Velvet Chips, or suggest to anyone that they have value;
• interfere with the website, its security or its hosting, or try to gain access to systems you are not permitted to use;
• use automated tools to scrape, copy or overload the website;
• copy, modify or republish the games or the site as your own;
• use the Club for anything unlawful, misleading or harmful.

8. Intellectual property

The Velvet Reel Club name, crest and monogram, the design of the website, the game artwork and symbols, the text and the code are owned by or licensed to the operator. You may use the Club for your own personal entertainment. You may not reproduce, distribute or create derivative works from any part of it without our written permission, except as the law allows.

9. Availability and changes to the games

We aim to keep the Club open around the clock, but we cannot promise that it will always be available, uninterrupted or free of errors. We may update, change, pause or retire any game or feature, alter payout tables or starting balances, or close the Club entirely, at any time. Because the Club is free and chips have no value, none of these changes entitle anyone to compensation.

10. Our responsibility to you

The Club is provided free of charge for entertainment. To the extent the law allows, we are not responsible for any loss that was not reasonably foreseeable, for any loss arising from your own device, software or internet connection, or for business losses of any kind. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Your statutory rights under the Consumer Rights Act 2015 are not affected.

11. Breaks and responsible play

We provide reality-check reminders, breaks of one hour, 24 hours or seven days, and tools to reset or remove your settings. They are described on our responsible play page. Because these tools are stored on your device, they apply only to the browser where you set them. If you are worried about your gambling or someone else’s, the support services listed on that page are free and confidential.

12. Privacy

How we handle information is explained in our Privacy notice and our Cookie policy. In short: there are no accounts, and your game data stays on your device.

13. Changes to these terms

We may update these terms from time to time, for example to reflect changes to the games or to the law. The date at the top of this page shows when they were last changed. If you keep using the Club after a change, the updated terms will apply. If a change is significant, we will make it clear on the site.

14. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live in Scotland, you may also bring proceedings in Scotland, and if you live in Northern Ireland, you may also bring proceedings in Northern Ireland.

15. General

If any part of these terms is found to be unenforceable, the rest will remain in effect. If we do not enforce a term straight away, we can still enforce it later. These terms are the whole agreement between you and us about the Club, and no one else has any rights under them.

16. Contact

Questions about these terms are welcome. Write to hello@velvetreelclub.com or by post to velvetreelclub.com, hello@velvetreelclub.com.