Questions at the bar
Questions, answered
The things guests ask most often, set down plainly. If yours isn’t here, the post is always open.
The basics
What is Velvet Reel Club?
A free social casino dressed as a members’ club. You can play our own slot, roulette, blackjack, baccarat and video poker with a play currency called Velvet Chips. It is for adults, and it is for entertainment only.
Does it cost anything?
Nothing at all. There is no fee, no subscription, no shop and no in-app purchases. You never need to enter payment details, because there is nowhere to enter them.
Who can play?
Adults aged 18 or over who live in the United Kingdom. Each game asks you to confirm your age the first time you play on a device.
Do I need to sign up?
No. There are no accounts, usernames or passwords. Open any game and you’re playing within a second or two.
Is Velvet Reel Club a gambling site?
No. Nothing of value can be staked or won here, so it isn’t gambling and doesn’t need a Gambling Commission licence. It’s a social casino, played for fun.
Velvet Chips
What are Velvet Chips?
The Club’s play currency. You start with 5,000, and you can top back up to 5,000 whenever you like, free of charge, using the Refill button on any table.
Can I buy more chips?
No. Chips cannot be bought, and nothing else here can be either. The free refill is the only way to top up, and it’s always there.
Can chips ever be turned into money?
Never. Velvet Chips have no cash value and cannot be withdrawn, exchanged, sold or transferred to anyone else.
Is there anything to take home?
No. There are no prizes, and nothing you collect at the tables has any value outside the Club. The satisfaction of a neat hand is the whole of it.
Why did my balance go back to 5,000?
Most likely you pressed Refill or “Reset my balance”, or your browser cleared its site data. Chips are stored on your device, so clearing browsing data or switching browser starts you afresh.
Can I keep my balance across devices?
No — your balance lives on the device you play on. A phone and a laptop each keep their own stack, and neither one is sent to us.
The games
How are the results decided?
By a random number generator running in your browser, using the same odds every time. Nobody — including us — can steer a result, and there is no system that guarantees anything.
Does doing well here mean I would do well at a casino?
No. Free play uses a pretend currency with nothing at stake, and results here are no guide whatsoever to real-money gambling.
Can I play on my phone?
Yes. The Club was laid out for phones first and works in any up-to-date browser on a phone, tablet or computer. There’s no app to download; on smaller screens the roulette table simply turns on its side.
Where are the rules for each game?
Beneath every table there’s a fold-out panel with the rules and payouts, and each game has its own page with a longer explanation in plain English.
Privacy and safety
How do I take a break?
Visit responsible play and choose a break of one hour, 24 hours or seven days. Every table on that device stays closed until the break ends.
Do you use cookies?
Not by default. The games use local storage on your device instead. If the operator ever switches on measurement tags, a banner will ask for your consent first — the cookie policy has the details.
How do I contact the Club?
Email hello@velvetreelclub.com. We read everything that arrives and normally reply within a few working days.